My delivery is missing itemsUpdated 8 days ago

Our order fulfillment process includes a double-check verification that helps us maintain our 99.9% fulfillment accuracy score. Unfortunately, human error can lead to mistakes 0.1% of the time.

Common "missing items"

• Apparel: The majority of our apparel is made to order and ships separately from a partner facility. This is outlined on the product page, during checkout, on your order confirmation, and in your order history.
• Lubricant: If you ordered a setup service, we apply lubricant to your puzzle as part of the service, but you will not receive a bottle of lubricant by purchasing a setup service.
• Small items (logo stickers, decals, cube stands, etc.): These occasionally fall onto the ground during unpacking or are left inside the package by mistake.

If you have concerns that your order is incomplete, please contact us and we will be happy to investigate.