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Return policyUpdated a month ago

Returning your product is simple in the event you are not completely satisfied. We allow you to start a return or exchange within 90 days of delivery using our online portal.

Returning your product

  • Products should be in "like new" condition*
  • Include the original product packaging and accessories if available
  • Box up your return securely to avoid damage while in transit

*Products with signs of heavy use may be subject to a restocking fee

Credit methods

  • Refund to the original payment method*
    • Available within 30 days of delivery
  • Store credit (instantly redeemable)
  • Exchange*

*Unavailable for customized products and apparel.

Processing & distribution of credit

Returns are processed within 5 business days of arrival.

  • Store credits & exchanges are processed once the return tracking reflects a pick-up scan.
  • Refunds to the original payment method are processed upon arrival and inspection of the return

Restocking fee

Returns are subject to a 20% restocking fee at our discretion for the following:

  • Missing or damaged product packaging
  • Missing accessories
  • Signs of heavy use
    • Chipped stickers
    • Peeling stickers
    • Damaged components from dropping or user error

Gift returns

Eligible for a store credit or exchange. Cash refunds are unable to be re-routed to another card or bank account.

Policy exclusions

*Damaged or defective products do not apply.

  • Apparel and clothing
  • Items made to order
  • Customized products
  • Mystery items
  • Services

Terms & conditions

  • Returns sent without a valid return authorization number will be refused.
  • We reserve the right to refuse a return if we feel that our policy is being abused.
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