Return policyUpdated 7 months ago
Returning your product is simple in the event you are not completely satisfied. We allow you to start a return or exchange within 90 days of delivery using our online portal.
Returning your product
- Products should be in "like new" condition*
- Include the original product packaging and accessories
- Box up your return securely to avoid damage while in transit
*Products with signs of heavy use may be subject to a restocking fee
- Refund to the original payment method*
- Available within 30 days of delivery
- Store credit (instantly redeemable)
*Unavailable for customized products and apparel.
Processing & distribution of credit
Returns are processed within 5 business days of arrival.
- Store credits & exchanges are processed once the return tracking indicates a pick-up scan.
- Refunds to the original payment method are processed upon arrival and inspection of the return
Returns are subject to a 20% restocking fee at our discretion for the following:
- Missing or damaged product packaging
- Missing accessories
- Signs of heavy use
- Chipped stickers
- Peeling stickers
- Heavy plastic wear
- Customized products
- Mystery items
Terms & conditions
- Returns sent without a valid return authorization number will be refused
- Policy abuse will result in being blacklisted at our discretion
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