Return policyUpdated a year ago

Returning your product is simple. We allow you to start a return or exchange within 90 days of delivery using our self-service online portal.

Returning your product

• Products should be in "like new" condition*
• Include the original product packaging and accessories (if applicable).
• Box up your return securely to avoid damage while in transit.

*Products with signs of heavy use may be subject to a restocking fee

Return outcomes

• Refund to the original payment method*
  • Available within 30 days of delivery
• Store credit (instantly redeemable)
• Exchange*

*Unavailable for customized products and apparel.

Processing & distribution of credit

• Store credits & exchanges are processed once the return tracking reflects a pick-up scan.
• Refunds to the original payment method are processed upon arrival and inspection of the return within 5 business days.

Restocking fee

Returns are subject to a 20% restocking fee for the following:

• Missing or damaged product packaging
• Missing accessories
• Popped puzzles
  • No pieces are broken
  • Item is fully functional after being re-assembled.
• Signs of heavy use
  • Chipped stickers
  • Peeling stickers
  • Damaged components from dropping or user error

Gift returns

Eligible for a store credit or exchange. Cash refunds are unable to be re-routed to another card or bank account.

Policy exclusions

*Damaged or defective products do not apply.

• Apparel and clothing
• Items made to order
• Customized products
• Mystery items
• Services (setups, coatings, sticker application)

Terms & conditions

• Returns sent without a valid return authorization number will be refused.
  • The use of a prepaid return label generated by us is required unless stated otherwise.
  • Fees associated with sending back an item that was returned in error are the customer's responsibility.
• If returned items do not match what is listed on the return authorization, the return will be refused and no refund or exchange will be processed.
  • Fees associated with sending back items not listed on the return authorization are the customer's responsibility.
• If an incorrect return reason is used, additional return fees may apply at our discretion.
• We reserve the right to refuse a return if we feel our policy is being abused.