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Tracking marked as delivered but order is missingUpdated 4 months ago

What to do

  1. Confirm your shipping address is correct.
  2. Look for a delivery attempt notice (front door or inside your mailbox).
  3. Check if someone at your residence accepted the delivery.
  4. Search the delivery address or check with a neighbor.
  5. Wait 24 hours. Packages are usually delivered within 24 hours of a delivery scan. Sometimes delivery scans are falsified by drivers to hit quotas set by the mail carrier.
  6. File a claim with the mail carrier.

Contact us after your claim is submitted or if you require assistance submitting your claim and we will be happy to start the replacement process for the order*.

*Process may vary depending on protection plans and the outcome of the mail carrier claim.

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