What can I do if my order is marked as ready for pickup at a postal office but I can't reach there?Updated 15 days ago

If your package is being held for pickup and you are unable to get to the postal office, we recommend contacting the mail carrier directly to ask about redelivery or alternative pickup options. They are the best resource when a delivery preference or access issue has occurred.

If the carrier is unable to help, please contact us and we'll see what we can do.