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<p>Common reasons for your card being declined include but are not limited to:</p><h2 id="debitcredit-cards">Debit/credit cards</h2><ul><li style="font-size: 16px;">Incorrect billing information</li><li style="font-size: 16px;">Incorrect payment information</li><li style="font-size: 16px;">Several payment attempts within a short amount of time<ul><li style="font-size: 16px;">Try waiting for 60 minutes before attempting the transaction again</li></ul></li><li style="font-size: 16px;">Insufficient funds</li></ul><h2 id="prepaid-cards">Prepaid cards</h2><ul><li style="font-size: 16px;">Card is not activated</li><li style="font-size: 16px;">Insufficient funds</li></ul><p>If you continue to have problems, please contact us.</p>

Common reasons for your card being declined include but are not limited to:. If you continue to have problems, please contact us.

Why is my card being declined?

Payment

When will my order ship?

Is free shipping available?

Where do you ship?

My tracking number is not working

Split shipments

My order is arriving later than expected

Cross-border (International) shipments

Can I expedite a custom service?

Rush processing

Which mail carriers do you use?

Shipping protection

Tracking status definitions (ePacket)

Canada distribution center (warehouse)

My delivery is missing items

Tracking marked as delivered but order is missing

What can I do if my order is marked as ready for pickup at a postal office but I can't reach there?

Shipping & Delivery

Modifying your shipping address

Order status

Merging orders

Modifying your order

Cancelling your order

Local pickup

Orders

Return policy

Starting a return or exchange

Returns & Exchanges

Lubrication

PVC coating

Applying custom stickers

Logo sticker options

Gift wrapping

Services

Plastic color differences

Damage protection

Replacement parts

Which lubricant should I use?

When will a product be restocked?

Products

What payment methods are accepted?

Can I pay with a prepaid card?

Avoiding impersonating stores

Applying a gift card, store credit, or discount code

Club discount & program

Social media sponsorships

Speedcubing sponsorships

Sponsoring a competition or event

Sponsorships & Clubs

In-person shopping

Retail Location

Wholesale orders

Customized speed cubes cubes for companies or events

Wholesale & Customized Speed Cubes

Debit/credit cards

Prepaid cards

Why is my card being declined?Updated a year ago

Debit/credit cards

Prepaid cards