Chat with us live when we are online 🧑‍💻

Send us an email and we will get back to you within 24 hours ✉️

Support hours are Monday - Friday 9am - 5pm PST.

Give us a call during business hours, we are ready to assist 📞
Support hours are Monday - Friday 9am - 5pm PST.

Store

Start a Return

SpeedCubeShop

Order status changes are sent to you via email or SMS based on your communication preferences. If an item(s) in your order is not ready to ship immediately, a ship date(s) will be shown for each applicable item(s).You can also check your order status from the <a href="https://speedcubeshop.com/account">My Account</a> page.<table id="isPasted" style="width: 100%;"><thead><tr><th colspan="2" style="background-color: rgb(239, 239, 239); width: 100%; text-align: center; vertical-align: middle;">Status Definitions</th></tr></thead><tbody><tr><td style="width: 35%; vertical-align: middle; text-align: center;">Unfulfilled</td><td style="width: 35%; vertical-align: middle; text-align: center;">The order is received and awaiting fulfillment. </td></tr><tr><td style="width: 35%; vertical-align: middle; text-align: center;">Partially fulfilled</td><td style="width: 35%; vertical-align: middle; text-align: center;">The order has been partially packed and shipped. </td></tr><tr><td style="width: 35%; vertical-align: middle; text-align: center;">Fulfilled </td><td style="width: 35%; vertical-align: middle; text-align: center;">The order has been packed and shipped. </td></tr></tbody></table>

Order status changes are sent to you via email or SMS based on your communication preferences. If an item(s) in your order is not ready to ship immediately, a ship date(s) will be shown for each applicable item(s). You can also check your order statu

Order status

Orders

When will my order ship?

Is free shipping available?

Where do you ship?

My tracking number is not working

Split shipments

My order is arriving later than expected

Cross-border (International) shipments

Can I expedite a custom service?

Rush processing

Which mail carriers do you use?

Shipping protection

Tracking status definitions (ePacket)

Canada distribution center (warehouse)

My delivery is missing items

Tracking marked as delivered but order is missing

Which warehouse will my order ship from?

What can I do if my order is marked as ready for pickup at a postal office but I can't reach there?

Shipping & Delivery

Modifying your shipping address

Merging orders

Modifying your order

Cancelling your order

Local pickup

Return policy

Starting a return or exchange

Returns & Exchanges

Lubrication

PVC coating

Applying custom stickers

Logo sticker options

Gift wrapping

Services

Plastic color differences

Damage protection

Replacement parts

Which lubricant should I use?

When will a product be restocked?

Products

Why is my card being declined?

What payment methods are accepted?

Can I pay with a prepaid card?

Avoiding impersonating stores

Applying a gift card, store credit, or discount code

Payment

Club discount & program

Social media sponsorships

Speedcubing sponsorships

Sponsoring a competition or event

Sponsorships & Clubs

In-person shopping

Retail Location

Wholesale orders

Customized speed cubes cubes for companies or events

Wholesale & Customized Speed Cubes

Status Definitions
Unfulfilled	The order is received and awaiting fulfillment.
Partially fulfilled	The order has been partially packed and shipped.
Fulfilled	The order has been packed and shipped.

Order statusUpdated a year ago