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All things order related found here.

Articles

Cancelling an order

Unfulfilled orders are eligible for cancellation*. To request an order cancellation, please contact us and provide your order number. Contacting us by phone offers the greatest opportunity for us to cancel your order. *If an order has entered the ful

Modifying your shipping address

Unfulfilled orders are eligible for address modifications. To request a shipping address modification, please contact us and provide your order number and new shipping address. Contacting us by phone offers the greatest opportunity for us to complete

Order status

Order status changes are sent to you via email or SMS based on your communication preferences. You can also check your order status from the My Account page.

Merging orders

Orders sharing the same shipping address and ship date will be merged automatically. If the total postage cost of the merged orders is greater than the shipping label cost, the difference will be refunded automatically.