Returning your product is simple. We allow you to start a return or exchange within 90 days of delivery using our self-service online portal. *Products with signs of heavy use may be subject to a restocking fee. *Unavailable for customized products a

<p style="margin: 0px 0px 1em; line-height: 1.4; color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="font-size: 16px;">Returning your product is simple. We allow you to start a return or exchange within 90 days of delivery using our self-service <a href="https://speedcubeshop.loopreturns.com/#/">online portal</a>.</span></p><h2 id="returning-your-product">Returning your product</h2><ul><li style="font-size: 16px;">Products should be in &quot;like new&quot; condition*</li><li style="font-size: 16px;">Include the original product packaging and accessories (if applicable).</li><li style="font-size: 16px;">Box up your return securely to avoid damage while in transit.</li></ul><p><span style="font-size: 12px;"><em>*Products with signs of heavy use may be subject to a restocking fee</em></span></p><h2 id="return-outcomes">Return outcomes</h2><ul><li style="font-size: 16px;">Refund to the original payment method*<ul style="font-size: initial;"><li style="font-size: 16px;">Available within 30 days of delivery</li></ul></li><li style="font-size: 16px;">Store credit (instantly redeemable)</li><li style="font-size: 16px;">Exchange*</li></ul><p><em id="isPasted"><span style="font-size: 12px;">*Unavailable for customized products and apparel.</span></em></p><h2 id="processing--distribution-of-credit">Processing &amp; distribution of credit</h2><ul><li style="font-size: 16px;">Store credits &amp; exchanges are processed once the return tracking reflects a pick-up scan.</li><li id="isPasted" style="font-size: 16px;">Refunds to the original payment method are processed upon arrival and inspection of the return within 5 business days.</li></ul><h2 id="restocking-fee">Restocking fee</h2><p>Returns are subject to a 20% restocking fee for the following:</p><ul><li style="font-size: 16px;">Missing or damaged product packaging</li><li style="font-size: 16px;">Missing accessories</li><li style="font-size: 16px;">Popped puzzles<ul><li style="font-size: 16px;">No pieces are broken</li><li style="font-size: 16px;">Item is fully functional after being re-assembled.</li></ul></li><li style="font-size: 16px;">Signs of heavy use<ul><li style="font-size: 16px;">Chipped stickers</li><li style="font-size: 16px;">Peeling stickers</li><li style="font-size: 16px;">Damaged components from dropping or user error</li></ul></li></ul><h2 id="isPasted">Gift returns</h2><p>Eligible for a store credit or exchange. Cash refunds are unable to be re-routed to another card or bank account.</p><h2 id="policy-exclusions">Policy exclusions</h2><p><em><span style="font-size: 12px;">*Damaged or defective products do not apply.</span></em></p><ul><li style="font-size: 16px;">Apparel and clothing</li><li style="font-size: 16px;">Items made to order</li><li id="isPasted" style="font-size: 16px;">Customized products</li><li style="font-size: 16px;">Mystery items</li><li style="font-size: 16px;">Services (setups, coatings, sticker application)</li></ul><h2 id="terms--conditions">Terms &amp; conditions</h2><ul><li style="font-size: 16px;">Returns sent without a valid return authorization number will be refused.<ul><li style="font-size: 16px;">The use of a prepaid return label generated by us is required unless stated otherwise.</li><li style="font-size: 16px;">Fees associated with sending back an item that was returned in error are the customer&apos;s responsibility.</li></ul></li><li style="font-size: 16px;">If returned items do not match what is listed on the return authorization, the return will be refused and no refund or exchange will be processed.<ul><li style="font-size: 16px;">Fees associated with sending back items not listed on the return authorization are the customer&apos;s responsibility.</li></ul></li><li style="font-size: 16px;">If an incorrect return reason is used, additional return fees may apply at our discretion.</li><li style="font-size: 16px;">We reserve the right to refuse a return if we feel our policy is being abused.</li></ul>

Return policy

Some countries do not support automatic returns and require us to initiate your return or exchange manually. If you are in one of these countries, our returns portal will prompt you to contact our support.

<h2 id="information-required">Information required</h2><ul><li style="font-size: 16px;">Order number</li><li style="font-size: 16px;">Email address used to place the order</li></ul><h2 id="how-it-works">How it works</h2><ol><li style="font-size: 16px;">Proceed to our <a href="https://speedcubeshop.loopreturns.com/#/">returns portal</a>.</li><li style="font-size: 16px;">Follow the on-screen instructions for getting your product back to us.</li><li style="font-size: 16px;">Wait for your return to be approved (instant for most return reasons).</li><li style="font-size: 16px;">Print your return label or use the QR code (not available for all returns).</li><li style="font-size: 16px;">Store credits and exchanges will be processed upon your return being dropped off.</li><li style="font-size: 16px;">Refunds are processed within 5 business days of us receiving your return.</li></ol><h2 id="overseas-returns">Overseas returns</h2><p>Some countries do not support automatic returns and require us to initiate your return or exchange manually. If you are in one of these countries, our <a href="https://speedcubeshop.loopreturns.com/#/">returns portal</a> will prompt you to contact our support.</p>

Starting a return or exchange

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Returns & Exchanges | SpeedCubeShop Help Center

Returns & Exchanges

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