My item arrived damaged, defective, or wrongUpdated 11 minutes ago
If something in your order arrived damaged, isn't working, or isn't what you ordered, start a claim on our returns page. Our team reviews every claim and follows up with you.
How to start a claim
- Go to returns.speedcubeshop.com and enter your order number with your email or ZIP code.
- Choose the item and the reason that fits:
- Damaged in transit: the packaging or product arrived damaged, or a bottle leaked.
- Defective: a visual flaw, a sticker issue, a broken piece, or an item that doesn't work properly.
- Order fulfillment error: we sent the wrong product or the wrong variant.
- Add photos. For damage or a defect, photos that show the extent of the damage. For a wrong item, photos of the item and each side of its packaging, including any label or barcode.
Did a piece pop out?
If a piece came out and nothing is broken, it usually goes back in within a couple of minutes. See Cube care & reassembly. If you'd rather we do it, choose Popped on the returns page.
Something missing instead?
If an item or accessory is missing from your package, see My delivery is missing items. If tracking says delivered but the package isn't there, see Tracking marked as delivered but order is missing.
Damage Protection
If your order has Damage Protection and the damage happened after delivery, start your claim on the returns page the same way within 90 days of delivery. After 90 days, contact us with your order number and photos of the damage, and our team will take it from there.