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Shipping & Delivery

Everything you would want to know.

When will my order ship?

In-stock, ready-to-ship products ordered before the cutoff* will be fulfilled the same day. In-stock, ready-to-ship products ordered after the cutoff will be fulfilled the next business day. A shipping confirmation notification will be sent to you by

Is free shipping available?

Yes! We offer free shipping worldwide for qualifying orders. To determine if your order qualifies for free shipping, refer to the free shipping progress bar in our website's header. Note: Free shipping qualification is calculated based on the value o

Where do you ship?

We ship worldwide to any address that will accept deliveries! Add items to your cart and proceed to checkout for available shipping options. If you are unable to select a shipping option during checkout, please contact us for assistance. Non-US Custo

My tracking number is not working

Please wait up to 48 hours for the tracking page to update. Occasionally, the mail carrier will miss a scan which may result in delayed updates. Missed scans will not impact the transit time. If after 48 hours the tracking number still is not returni

Split shipments

All items in your order will ship together once all items are allocated and ready to ship. If you would like to split your order, please contact us and we will be happy to assist you. Shipping notice shown during checkout.

My order is arriving later than expected

Transit times are advertised as estimates and are not guaranteed by mail carriers (excluding express services). In most cases, the tracking page will indicate if there is a delay. Delays are usually caused by weather conditions, staffing shortages, o

Cross-border (International) shipments

A: Import taxes assessed by the destination country based on the package contents. It is recommended to refer to your country's import policy to determine if your order is liable for duties and/or taxes. A: Duty and tax estimates are displayed during

Can I expedite a custom service?

Adding Rush Processing to your order is the only way to expedite the completion of a custom service. Selecting a Priority, Expedited, or Express shipping method does not impact the completion time of a custom service or product.

Rush processing

In a hurry? Want to skip the line? Available as a checkout add-on, Rush Processing allows us to get your order out the door even quicker than usual by placing your order into a Priority processing queue. Ordering a custom service or pre-order? Receiv

Which mail carriers do you use?

We work with FedEx, UPS, DHL, Canada Post, and USPS to offer a variety of shipping services at varying price points and delivery speeds. *Carriers are always updating their services and supported countries. Availability will vary by location. **P.O.

Shipping protection

Ship happens. Protect your order from loss, theft, or damage while in transit. You may opt out of shipping protection during checkout. *Shipping protection is non-refundable for orders that have been partially or fully fulfilled.

Tracking status definitions (ePacket)

Below are the primary tracking updates that you should be aware of when tracking your ePost package. Please note that some of the wording may vary slightly from country to country. ePost has not yet updated their system with the tracking information

Canada distribution center (warehouse)

Canadian cubers, we have great news: no more customs delays or fees! As of March 1st, 2024, our Canadian warehouse (distribution center) is actively shipping out of St. Catharines, Ontario. You can access the Canadian website by heading directly to S

My delivery is missing items

Our order fulfillment process includes a double-check verification which helps us maintain our 99.9% fulfillment accuracy score. Unfortunately, there is a level of human error that can lead to mistakes 0.1% of the time. If you have concerns that your

Tracking marked as delivered but order is missing

Contact us after your claim is submitted or if you require assistance submitting your claim and we will be happy to start the replacement process for the order*. *Process may vary depending on protection plans and the outcome of the mail carrier clai

Which warehouse will my order ship from?

As of March 1, 2024, SpeedCubeShop operates out of warehouses located in both the United States and Canada to improve our customer experience. Orders are allocated to a warehouse during checkout by:. Product pages now display inventory availability b

What can I do if my order is marked as ready for pickup at a postal office but I can't reach there?

If your package is being held for pickup and you are unable to go to the postal office, we recommend contacting the mail carrier directly to inquire about the possibility of arranging for redelivery or alternative pickup options. They will be the bes