Shipping & Delivery
Everything you would want to know.
When will my order ship?
In-stock orders placed before the daily cutoff ship the same day. Here are the exact cutoff times and how to check your order's ship date.
Is free shipping available?
Yes! We offer free shipping worldwide for qualifying orders. To determine if your order qualifies, refer to the free shipping progress bar in our website's header. Note: Free shipping qualification is calculated based on the value of products in your
Where do you ship?
We ship worldwide to any address that will accept deliveries. Add items to your cart and proceed to checkout for available shipping options. If you are unable to select a shipping option during checkout, please contact us for assistance. Non-US custo
My tracking number is not working
Please wait up to 48 hours for the tracking page to update. Occasionally, the mail carrier will miss a scan, which may result in delayed updates. Missed scans will not impact the transit time. If after 48 hours the tracking number still is not return
Split shipments
All items in your order will ship together once all items are allocated and ready to ship. If you would like to split your order, please contact us and we will be happy to assist you. Shipping notice shown during checkout. You can also add or remove
My order is arriving later than expected
Transit times are advertised as estimates and are not guaranteed by mail carriers (excluding express services). In most cases, the tracking page will indicate if there is a delay. Delays are usually caused by weather conditions, staffing shortages, o
Cross-border (International) shipments
Orders shipped outside the U.S. pass through customs in the destination country before final delivery. Here's how the process works and what to know about duties and taxes. Import taxes assessed by the destination country based on the package content
Can I expedite a custom service?
Adding Rush Processing to your order is the only way to expedite the completion of a custom service. Selecting a Priority, Expedited, or Express shipping method does not impact the completion time of a custom service or product.
Rush processing
In a hurry? Want to skip the line? Available as a checkout add-on, Rush Processing gets your order out the door even quicker than usual by placing it into a Priority processing queue. Ordering a custom service or pre-order? Receive Priority processin
Which mail carriers do you use?
We work with FedEx, UPS, DHL, and USPS to offer a variety of shipping services at varying price points and delivery speeds. *Carriers are always updating their services and supported countries. Availability will vary by location. **P.O. box addresses
Shipping protection
Protect your order from loss, theft, or damage while in transit — if something goes wrong, we'll replace it right away, no carrier claim required. Add protection to your order by selecting "Protected Checkout" from the cart page. *Shipping protection
My delivery is missing items
Our order fulfillment process includes a double-check verification that helps us maintain our 99.9% fulfillment accuracy score. Unfortunately, human error can lead to mistakes 0.1% of the time. If you have concerns that your order is incomplete, plea
Tracking marked as delivered but order is missing
Tracking says delivered but the package isn't there? Start here. A few quick checks solve most cases, and we'll help with the rest.
What can I do if my order is marked as ready for pickup at a postal office but I can't reach there?
If your package is being held for pickup and you are unable to get to the postal office, we recommend contacting the mail carrier directly to ask about redelivery or alternative pickup options. They are the best resource when a delivery preference or
When will a product be restocked?
Pre-orders and backorders show an estimated ship date right on the product page. Here's how ship dates work and what happens if one runs late.