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Shipping & Delivery

12 articles

Everything you would want to know.

Articles

When will my order ship?

In-stock, ready-to-ship products ordered before the cutoff will be fulfilled the same day. In-stock, ready-to-ship products ordered after the cutoff will be fulfilled the next business day. Cutoffs are advertised on the product page. Products that ar

Is free shipping available?

Yes! We offer free shipping worldwide. Qualifying orders will be able to select free shipping during checkout. Refer to our free shipping progress bar to determine if your order qualifies for free shipping.

Where do you ship?

We ship worldwide to any address that will accept deliveries! Border closures or other world events may impact our ability to ship to specific countries.

My tracking number is not working

Please wait up to 48 hours for the tracking page to update. Occasionally, the mail carrier will miss a scan which may result in delayed updates. Missed scans will not impact the transit time. If after 48 hours the tracking number still is not returni

Split shipments

All items in your order will ship together once all items are allocated and/or ready to ship. If you would like to split your order, we can assist you with removing items from your order and placing a second order.

My order is arriving later than expected

Transit times are not guaranteed by mail carriers. In the event that your package is considered lost by the mail carrier, we will process an exact replacement.

Cross-border shipments

A: Import taxes assessed by the destination country based on the package contents. It is recommended to refer to your country's import policy to determine if your order is liable for duties and/or taxes. A: Duty and tax estimates are displayed during

Can I expedite a custom service?

Adding Rush Processing to your order is the only way to expedite the completion of a custom service. Selecting a Priority, Expedited, or Express shipping method does not impact the completion time of a custom service or product.

Rush processing

In a hurry? Want to skip the line? Available as an optional checkout add-on, Rush Processing allows us to get your order out the door even quicker than usual. Ordering a custom service or pre-order? Skip the line and receive Priority service from our

Which mail carriers do you use?

We work with FedEx, UPS, DHL, and USPS to offer a variety of shipping services at varying price points and delivery speeds. *Carriers are always updating their services and supported countries. Availability will vary by location. **P.O. box addresses

Shipping protection

Ship happens. Protect your order from loss, theft, or damage while in transit. You may opt out of shipping protection during checkout. *Shipping protection is non-refundable for orders that have been partially or fully fulfilled.

Tracking status definitions (ePacket)

Below are the primary tracking updates that you should be aware of when tracking your ePost package. Please note that some of the wording may vary slightly from country to country. ePost has not yet updated their system with the tracking information